Privacy Policy

When you shop with JP Vapes we collect only what an order actually needs:

• Account details — your name, email address and password.
• Delivery details — shipping address, postal code and phone number.
• Order history — the products you bought, when, and what you paid.
• Age verification — confirmation that you meet the legal age to purchase vaping products in Japan.

We do not store your full card number. Card payments are handled by our payment provider, and only a reference to the transaction reaches us.

Your information is used to:

• Process, pack and deliver your orders.
• Send order confirmations, payment receipts and delivery updates.
• Verify your age before completing a sale, as the law requires.
• Answer your support enquiries and handle returns.
• Send marketing email, only where you have opted in.

We do not sell your personal information.

We use cookies to keep you signed in, remember your cart, and understand how the store is used so we can improve it. You can clear or block cookies in your browser, but parts of checkout may stop working if you do.

We share personal information only with the parties needed to fulfil your order — delivery carriers, our payment provider, and our email provider — and only the minimum each of them needs. We also disclose information where the law requires it.

Order records are kept for as long as tax and accounting rules require. Passwords are stored hashed, never in readable form, and traffic between your browser and our servers is encrypted.

You can ask us to show you the personal information we hold about you, correct it if it is wrong, or delete your account. Marketing email can be unsubscribed from at any time using the link in any message.

To make a request, contact us through the contact page.

Questions about this policy, or about the information we hold on you, can be sent to us via the contact page and we will respond as soon as we can.