Shipping Policy

Orders ship on Tuesdays, Wednesdays, and Thursdays once payment is confirmed. Orders placed after 5:00 AM (05:00) JST, or on weekends and public holidays, will ship on the next available shipping day.

We currently ship to all prefectures within Japan.

Shipping fees are calculated based on the weight and number of items in your order. Every order starts with a base shipping fee of $25, and an additional $10 may apply depending on the total weight and quantity of items.

Why shipping is charged separately
As disposable vapes and other vape products have become larger and heavier, shipping costs have increased. To reflect this more accurately, we reduced the price of all products by $10 and moved that portion of the cost into the shipping fee. Your total payment remains approximately the same as before.

Customs duty exemption
In Japan, customs duty exemption applies when the product value is ¥16,666 or less. Shipping fees are not included in this amount. For example, if your product total is ¥14,000 and shipping is ¥3,000, the exemption is based on the ¥14,000 product value, not the ¥17,000 total. Because product prices are now lower, you can fit more items within the duty-free range.

Shipping days
Orders ship on Tuesdays, Wednesdays, and Thursdays once payment is confirmed. Orders placed after 5:00 AM JST, or on weekends and public holidays, will ship on the next available shipping day.

For full details, see our Shipping and Unit Price Changes announcement:
https://jpvapes.jp/blog/shipping-and-unit-price-changes

If you have any questions, please contact us:
WhatsApp: https://wa.me/12395268980
LINE: https://line.me/ti/p/JQ8ZED4rkC

Most orders arrive within 4-5 business days of dispatch (when your order is marked "completed")

Once your order ships, you’ll receive a tracking link by email and can also view live tracking from your Account → Orders page.

Please double-check your delivery address before placing an order. If you notice an error, contact support immediately — we can usually correct it before the order is packed, but changes cannot be guaranteed once it has shipped.

Occasionally, weather, courier volume, or regional disruptions can delay delivery beyond the estimated window. If your order is running late, check your tracking link first, then contact support if it’s more than 2 business days overdue.

If you have any questions, please contact us:
WhatsApp: https://wa.me/12395268980
LINE: https://line.me/ti/p/JQ8ZED4rkC

If tracking shows your package as delivered but you haven’t received it, or it appears to be lost in transit, contact our support team with your order number so we can open an investigation with the courier.
If you have any questions, please contact us:
WhatsApp: https://wa.me/12395268980
LINE: https://line.me/ti/p/JQ8ZED4rkC

If your order arrives damaged, please keep the original packaging and take clear photos of both the parcel and the item. Then contact our support team with your order number and the photos.

What counts as damage
We consider an item damaged if it has leakage, is unusable, has a battery issue, or malfunctions. Damage to the outer box or product packaging alone is not covered, as we only offer compensation for products that are actually defective.

If you have any questions, please contact us:
WhatsApp: https://wa.me/12395268980
LINE: https://line.me/ti/p/JQ8ZED4rkC

If a delivery attempt fails and the parcel is returned to us, we will contact you to arrange re-delivery. Additional shipping charges will apply for a second delivery attempt.

If you have any questions, please contact us:
WhatsApp: https://wa.me/12395268980
LINE: https://line.me/ti/p/JQ8ZED4rkC

Large orders or orders containing items from different warehouses may be split into multiple parcels. You will not be charged extra shipping for a split we initiate.

Age-restricted products are only shipped to verified adults in accordance with Japanese law. We reserve the right to request age verification and to refuse shipment where legally required.

Have a question about a delivery? Our support team is available every day of the year. Visit our Contact Us page for the fastest response.

If you have any questions, you can also contact us here:
WhatsApp: https://wa.me/12395268980
LINE: https://line.me/ti/p/JQ8ZED4rkC